Many blamed the USSR for the lack of customer focus, deception and rudeness in the service sector. The Soviet Union with its socialism was replaced by Russia with capitalism, but little has changed in the service sector. Do not believe? Then read anti-rating of companies that do not respect their customers. Perhaps you came across one of them and also turned out to be among the dissatisfied customers.
The anti-rating was compiled by the Russian National Consumer Protection Union after monitoring the consumer sphere.
10. Toyota
The client will have nothing to blame you if you do not answer anything to his complaint. Apparently, they think so at Toyota. At least, they simply do not respond to claims.
9. Yandex.Taxi
On the ninth place of the black list of companies that do not care about customers, there is a taxi order service operating throughout Russia. And since Yandex.Taxi considers itself to be a free service that helps passengers and taxi drivers find each other, he assures that the legislation on consumer protection does not apply to him. So keep this in mind when you order a taxi.
8. JSC "Mosenergosbyt"
What if you are an energy monopolist and can dictate your rules to a management company and ordinary citizens? Of course, take this opportunity, which is what Mosenergosbyt JSC did. It sent accounts to the management company that used the wrong calculation ratio. For which it was ultimately fined by the Moscow OFAS Russia.
In addition, there are reports that Mosenergosbyt JSC is forcing users to pay disputed debts, threatening dissenters or limiting their electricity consumption.
7. LLC Vetpomosch "Charm"
Surprisingly, the seventh place in the anti-rating of the most customer-unfriendly companies went not to a bank, not to a distribution network, not to one of the monopolists in the housing and communal services market and not even to a mobile operator, but to a modest Moscow veterinary clinic. They took a hundred thousand rubles for the treatment of a cat. As a result, the animal could not be saved.
The management of the veterinarian refused to return the funds to the owners of the cat.
6. PJSC VTB Bank
This bank most often (in comparison with other Russian financial institutions) conducts litigation with the regional departments of Rospotrebnadzor. Most of the lawsuits are related to the fact that the bank, concluding credit agreements with customers, imposes insurance on them. If an insured event occurs, then VTB Bank will receive the payment, since it was he who entered into the contract with the insurer. But the borrower is forced to pay a premium to the insurer, which is illegal, and worsens his (borrower, of course) financial situation.
5. "Megaphone"
In October, many customers of one of the largest mobile operators in Russia faced an unpleasant situation. Money was illegally debited from their accounts. Complaints about this, as well as the lack of communication, Megafon considers within seven days.
4. PJSC Sovcombank
Many Russian banks are ready to offend customers, but never, themselves, their loved ones. So, Sovcombank decided that it would be necessary to increase the client's commission rate for settlement and cash services, which are provided to individuals in rubles and foreign currency, for all transactions (with the exception of payments to the budget).
No sooner said than done. With one stroke of the pen, the tariff began to amount to ten percent of the transaction amount. Well, that is not all a hundred.
3. MOEK
The Moscow Unified Heat Supply Organization, taking advantage of its monopoly position, charged fees for hot water supply. And the purchase of cold water was already included in its price. And it’s okay, but MOEK also directly took a fee for cold water from the management company. That is, the townspeople were forced to pay twice for the same service.
2. FSUE Russian Post
Recently, “Russian Post” began to work more efficiently, introduced useful “tricks” like issuing parcels by digital signature and sms. However, there is still a lot of work to improve the quality of customer service. And the parcels on the “Post” are lost too often, and the work of many post offices is very poorly organized. So the largest postal operator of the Russian Federation turned out to be in second place in the list of the most unfriendly companies to the client.
1. PJSC Sberbank
Although the well-known “green bank” is considered the most reliable bank in Russia, it has many shortcomings. Long lines, incompetent and (or) rude employees, not always objective card locks are just a small part of the problems that Sberbank customers complain about.
However, the main reason why the largest Russian bank made it into the top 10 companies-boors and liars is to increase the mortgage rate. But at the beginning of the year, Sberbank publicly promised to lower rates. How can one not recall the joke about “I am the master of my word. He wanted - he gave, he wanted - he took it back. "
